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File a Mail Theft Complaint

Report these issues to the U.S. Postal Inspection Service online:

  • Mail theft Under Where is My Package, enter the tracking number or select No and then click on Continue and enter all applicable information.

All information is voluntary, but the more you provide, the more likely it is that we can help you. We may share your information with other agencies if it comes under their jurisdiction. See the Privacy Act Statement for more details. This site uses secure methods to transfer data.

If you prefer to file your complaint over the phone, please call 1-800-ASK-USPS (1-800-275-8777).

The Postal Inspection Service will contact you only if more information is needed. We gather data on mail-related crime to determine whether a violation has occurred. While we can’t guarantee we can recover lost money or items, your information can help alert Postal Inspectors to problem areas and possibly prevent others from being victimized. Inspectors base their investigations on the number, substance and pattern of complaints. We ask you to keep all original documents related to your complaint.


Report problems with mail delivery or service to the U.S. Postal Service.

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